Frequently Asked Questions

The nature of Iceland is unlike anywhere else on earth. As an island in the north Atlantic, it offers a huge host of activities you can do and beautiful vistas you can see all over the island. The ecosystem of the island is very delicate, though, with roads planned carefully through rough terrain so as not to disturb nature.

Weather:

Weather in Iceland can change in a matter of minutes. We recommend that all of our customers be very informed about the weather and road conditions in Iceland, so you can have the best possible travel experience. The Icelandic Weather Service is always up to date, and the Icelandic Transport Authority is another site which is useful for all aspects of travel.

Highland Roads:

Highland Roads (also called "mountain roads") are only accessible with a good 4x4 car rental, and only in summer. During winter, these roads are closed due to poor driving conditions and visibility, and some do not open for the summer season until July.

Rental cars that are not 4x4 WD are not allowed on those roads by law, and rentals with 4x4 WD are allowed at the driver’s own risk. For up-to-the-minute information on road conditions, make a habit of checking the Icelandic Weather Service website before you get on the road.

If you are not a confident driver, especially on single-lane country roads or unpaved areas, Lava Car Rental offers an Extra Driver for 3000 ISK per rental.

How does Lava Car Rental secure my safety during COVID-19?

Lava Car Rental puts extra effort into making sure you have a safe trip in Iceland. All cars are cleaned and sanitized before and after rentals. Cars are quarantined if needed. Our team cleans regularly frequently touched surfaces, respects the social distancing, and wears masks.

Lava Car Rental also relaxed its change and cancellation policies to meet your need for flexibility in those strange times. You can now change or cancel your booking up to 48 hours before pick up. Check our terms and conditions for more details. 

What is the minimum age for renting a car?

The minimum age to rent a car with Lava Car Rental is: 

  • 18 years old for an economy car 
  • 18 years old for standard campers
  • 20 years old for 4x4 cars
  • 21 years old for 4x4 campervans: VW Transporter Camper Van & VW Crafter Camper Van

What documents do I need to rent a car?

You will need a valid driver's license and a valid credit card. The additional drivers also need to show a valid driver's license. Foreign licenses are accepted if they are valid and written in the Latin alphabet. If they are not in the Latin alphabet, you need to come with an official English translation of the driving license.

If you do not have a credit card, Lava Car Rental also accepts debit cards. 

If you have rented the car through a travel agency, you will need to show the travel agency's voucher.

Do I have to leave a deposit to rent a car?

We do not hold a deposit from our customers while they have the rental car.

We only need to see a valid credit card on arrival, we will only hold the imprint of the card as a guarantee. If the renter does not have a credit card, we do accept 16 number debit card.

What is included in the rental price?

The followings are included in the price of each rental from Lava Car Rental:

  • Unlimited mileage
  • Third-party liability Insurance
  • Personal Accident Insurance (PAI)
  • Collision Damage Waiver Insurance (CDW)
  • Theft Protection (TP)
  • Free pickup from International Airport
  • Essential equipment for camper bookings 
  • Exclusive discounts on fuel 
  • 24% VAT

What is the minimum rental period?

Our minimum rental period is 48 hours. You can rent the car for 24 hours, but we will charge for 48 hours.

Can I extend my car rental reservation once I have picked up the car?

Yes, you can if the car is available on the desired dates. Please contact us at info@lavacarrental.is to check with our team.

Do you offer zero-deductible insurance?

Yes, we do offer the Platinum Insurance Package pack with no self-risk.

This pack includes: 

  • CDW: Collision Damage Waiver
  • SCDW: Super Collision Damage Waiver
  • GP: Gravel Protection
  • WP: Windscreen Protection
  • SAAP: Sand and Ash Protection
  • TP: Theft Protection 
  • TIP: Tire Protection 

Can I be sure that the selected vehicle is available?

Yes, all cars marked available on our website on a selected date are available.

Can I return my car outside of office hours?

Yes, Lava Car Rental offers 24/7 drop-off and pick-up service at Keflavik Airport and at the car rental office. 

Drop off and pick up in the Keflavik area are available every day from 5 AM - 2 AM 

Drop off and pick up in the Reykjavik area are available every day from 8:30 AM to 5 PM.

Do I get a refund if I return earlier?

We do not refund for early returns. The price paid upon making a booking is the price paid for the time the car is reserved for in your booking. 

Where is Lava Car Rental office located?

Our office is located at Flugvellir 6, 230 Reykjanesbaer in Iceland. Only 3 minutes driving from Keflavik International Airport. You can see our location on Google Maps.

Do you have emergency assistance?

Yes, we have 24/7 emergency breakdown assistance. The breakdown assistance is designed to help you in case of accidents and breakdowns. You can call our emergency hotline at anytime at +354 788-4080. 

If you cannot use the car to continue your trip in Iceland, we will provide you with another car as soon as possible. 

Keep in mind that if the damage is the driver’s responsibility, Lava Car Rental will charge you a service fee. 

Can I forfeit CDW?

Yes, you can forfeit CDW. If you do, please make sure that your credit card insurance covers you well. There is no refund of CDW Insurance in case you forfeit CDW.

Can I drive on F roads?

If you only have a 2-wheel drive car, you are not allowed to drive on roads marked with F.

F roads are only for 4-wheel drive cars. On our list of available vehicles, 4x4 rentals are marked as Suitable for F-Roads.

Does my car have winter tires?

All of our vehicles have winter tires from November 1st to April 1st. Browse our cars and find a rental that fits your expectations and budget!

Can I change my booking after the reservation is confirmed?

Yes, you can change your booking up to 48 hours before the car pick-up. Please send us an email at info@lavacarrental.is or fill out the form here and we will modify your reservation accordingly.

How do I pick up/drop off the car?

  • At the car rental office

Pick up: Greeting at the office and you leave with the car

Drop off: You leave the car at the office

  • At Keflavik Airport

Pick up: Our team comes to meet you at the arrivals with a sign with your name on it.

Drop off: You drop off the car at the office and our team will drop you off at Keflavik Airport. 

  • In Reykjavik Area 

For Pick up and Drop off, our team will come to you.

  • In Keflavik Area

For Pick up and Drop off, our team will come to you.