Frequently Asked Questions

The nature of Iceland is unlike anywhere else on earth. As an island in the north Atlantic, it offers a huge host of activities you can do and beautiful vistas you can see all over the island. The ecosystem of the island is very delicate, though, with roads planned carefully through rough terrain so as not to disturb nature.

Weather:

Weather in Iceland can change in a matter of minutes. We recommend that all of our customers be very informed about the weather and road conditions in Iceland, so you can have the best possible travel experience. The Icelandic Weather Service is always up to date, and the Icelandic Transport Authority is another site which is useful for all aspects of travel.

Highland Roads:

Highland Roads (also called "mountain roads") are only accessible with a good 4x4 car rental, and only in summer. During winter, these roads are closed due to poor driving conditions and visibility, and some do not open for the summer season until July.

Rental cars that are not 4x4 WD are not allowed on those roads by law, and rentals with 4x4 WD are allowed at the driver’s own risk. For up-to-the-minute information on road conditions, make a habit of checking the Icelandic Weather Service website before you get on the road.

If you are not a confident driver, especially on single-lane country roads or unpaved areas, Lava Car Rental offers an Extra Driver for 3000 ISK per rental.

What is the minimum age for renting a car?

The minimum age to rent a car in Iceland with Lava Car Rental is 20 years old.

What documents do I need to rent a car?

You will need a valid driver's license and a valid credit card. The additional drivers also need to show a valid driver's license. Foreign licenses are accepted if they are valid and written in the Latin alphabet. If they are not in the Latin alphabet, you need to come with an official English translation of the driving license.

If you do not have a credit card, Lava Car Rental also accepts debit cards. 

If you have rented the car through a travel agency, you will need to show the travel agency's voucher.

What is the minimum rental period?

Our minimum rental period is 48 hours. You can rent the car for 24 hours but we will charge for 48 hours.

How can I pay for my car rental booking?

You can pay for your reservation with a debit or credit card. At the moment of booking, you can choose to either pay the full amount upfront or a down payment and the remaining balance upon arrival.

We accept payments from major card providers, including VISA and MasterCard. Prepaid cards are also valid.

Can I be sure that the selected vehicle is available?

Yes, all rental cars marked as available on our website on a selected date are available.

What is included in the rental price?

The following is included in the price of each rental car from Lava Car Rental:

  • Unlimited mileage
  • Third-party liability Insurance
  • Personal Accident Insurance (PAI)
  • Collision Damage Waiver Insurance (CDW)
  • Theft Protection (TP)
  • Free pick-up from Keflavik International Airport
  • Essential equipment for camper bookings 
  • Exclusive discounts on fuel 
  • 24% VAT

What is not included in the car rental price?

There are some fees that are not included in any car rental price, such as fuelling costs, entrance and parking fees, toll fees, towing and damages that are not covered by your purchased car rental insurance.

Lava Car Rental offers the option to add additional insurance and extras to your reservation You can find more information here.

Can I change my booking after the reservation is confirmed?

Yes, you can change your booking up to 48 hours before the car rental pick-up. Please send us an email at info@lavacarrental.is or fill out this form and we will modify your reservation accordingly. You can also change it yourself through your personal area in Manage my booking.

Can I extend my car rental reservation once I have picked up the car?

Yes, you can extend your reservation if the car is available on your desired dates. Please contact us at info@lavacarrental.is to check with our team.

What is the cancellation policy if you are tested positive for Covid-19?

If you test positive for Covid-19 more than 48 hours before picking up your car rental, you can cancel or postpone your booking directly on our website by logging in Manage My Booking. You can also send an email to info@lavacarrental.is

If you test positive for Covid-19 less than 48 hours before picking up the car or upon arrival, you can postpone your rental to a later date by sending us an email at info@lavacarrental.is with the confirmation of your test result.

What insurance is included in my rental car?

All our car rental reservations come with Third-party liability, Collision Damage Waiver (CDW) and Theft Protection (TP) as a standard. However, you can purchase additional insurance for more coverage. You can find our available insurance packages here.

Do you offer zero-deductible insurance?

Yes, we do offer the Platinum Insurance Package pack with no self-risk.

This pack includes: 

  • CDW: Collision Damage Waiver
  • SCDW: Super Collision Damage Waiver
  • GP: Gravel Protection
  • SAAP: Sand and Ash Protection
  • TP: Theft Protection

Do I have to leave a deposit to rent a car?

We do not hold a deposit from our customers while they have the rental car.

We only need to see a valid credit card on arrival and we will only hold the imprint of the card as a guarantee. If the renter does not have a credit card, we do accept 16-number debit cards with a CVC code.

Can I forfeit CDW?

Yes, you can forfeit CDW. If you do, please make sure that your credit card insurance covers you well. There is no refund of CDW Insurance in case you forfeit CDW.

Do you have emergency assistance?

Yes, we have 24/7 emergency breakdown assistance. The breakdown assistance is designed to help you in case of accidents and breakdowns. You can call our emergency hotline at anytime at +354 519 4141 during office hours, or +354 419 2400 if you need immediate assistance outside of office hours. 

If you cannot use the car to continue your trip, we will provide you with another car as soon as possible. 

Keep in mind that if the damage is the driver’s responsibility, Lava Car Rental will charge you a service fee.

How do I pick-up/drop-off the car?

  • At the Lava Car Rental's office

Pick-up: Greeting at the office and you leave with the car

Drop-off: You leave the car at the office

  • At Keflavik International Airport

Pick-up: Lava Car Rental Airport shuttle picks you up at P1 Parking Lot and takes you to our car rental office, located only 5 minutes away. 

Drop-off: You drop off the car at Lava Car Rental's office and our team drops you off at Keflavik Airport with a shuttle. 

    • In Keflavik Area

    For pick-up and drop-off, our team comes to you and takes you to our car rental office.

    Where is Lava Car Rental office located?

    Our office is located at Flugvellir 6, 230 Reykjanesbaer in Iceland. Only 5 minutes driving from Keflavik International Airport. You can see our location on Google Maps.

    Can I pick up and drop off the car at Keflavik Airport?

    Yes, we offer free pick-up and drop-off services from and to Keflavik International Airport during our office opening hours. It is also possible to drop off the car at the airport outside of our office hours for a small fee.

    Can I return my car outside of office hours?

    Yes, Lava Car Rental offers 24/7 drop-off service at Keflavik Airport and at the car rental office.

    Do I get a refund if I return earlier?

    We do not refund for early returns. The price paid upon making a booking is the price paid for the time the car is reserved for in your booking. 

    Does my car have winter tyres?

    All of our vehicles have winter tyres from November 1st to April 14th. Browse our cars and find a rental that fits your expectations and budget!

    Can I drive on F-roads?

    If you only have a 2-wheel drive car (2WD), you are not allowed to drive on roads marked with F.

    F-roads are only suitable for 4-wheel drive cars (4x4). On our list of available vehicles, 4x4 rentals are marked as F-Roads Approved.

    How does Lava Car Rental secure my safety during COVID-19?

    Lava Car Rental puts extra effort into making sure you have a safe trip in Iceland. All cars are cleaned and sanitised before and after rentals. Cars are quarantined if needed. Our team cleans regularly frequently touched surfaces and follows the latest Covid-19 regulations in Iceland.

    Lava Car Rental also adapted its change and cancellation policies to meet your needs for flexibility in these times. You can now change or cancel your booking up to 48 hours before the pick-up. Check our terms and conditions for more details.