Terms and Conditions

Lava Car Rental

Flugvellir 6 - 230 Reykjanesbaer - Iceland

The parties to this agreement are Lava Car Rental ehf Icelandic Company Registration 5403160740 (Lava) and the person(s), whose name is written on this agreement and identified as either renter or driver of the rented car.

Age requirements and permits

The renter must be a holder of a valid driver's license that must be presented upon the start of rental of the vehicle. The minimum age is: 18 years old for economy cars and standard campers, 20 years old for 4x4 cars, and 21 years old for our 4x4 campervans. 

Card policy

The renter must present a valid credit card upon the start of the rental as a guarantee that he could pay some expenses like fines, damages, or any extra cost during the usage of the rented car. If the renter does not have a credit card, Lava accepts debit cards.

Minimum rental period

The minimum rental period is 48 hours. You can rent the car for 24 hours, but we will charge for 48 hours.

Change policy

You can change your booking for free up to 48 hours before the vehicle pick-up by using  Manage my booking or, send us an email at info@lavacarrental.is. Our team will do its best to accommodate your changes depending on availability. Changes asked within 48 hours before rental starts will be treated case by case.

To change the booking yourself, please log in to Manage my booking with your email address and booking code on your booking confirmation.

To ask for further assistant, send us an email to info@lavacarrental.is

Cancellation policy

You can cancel your booking up to 48 hours before the vehicle pick-up by using  Manage my booking or send us an email at info@lavacarrental.is. You will have the choice between getting a full refund or getting a voucher. The voucher is for the amount of your booking. The voucher is available for 4 years from the cancellation date and you can use it on all services available on Lava Car Rental website. No-shows or cancellations made within 48 hours before rental starts are not refundable under any circumstances.

Pick up and drop off service

Lava offers several pick-up and drop-off locations.

  • At the car rental office

Pick up: Greeting at the Lava’s office 

Drop off: You leave the car at Lava’s office 

  • At Keflavik Airport

Pick up: Lava team comes to meet you at the arrivals with a sign with your name on it.

Drop off: You drop off the car at Lava’s office and our team will drop you off at Keflavik Airport. 

  • In Reykjavik Area 

For pick up and drop off, the Lava team will come to the address given in your booking.

  • In Keflavik Area

For pick up and Drop off, the Lava team will come to the address given in your booking.

Availability

All cars bookable on the website on a selected period are available. If it happens that the car is not available, then Lava would provide a similar car. 

Traveling abroad

Traveling abroad meaning outside of Iceland with the car rent with Lava is forbidden.

Tax

The Icelandic value-added tax is 24%. Tax is included in all rentals. 

Reservation policy

To guarantee a reservation Lava Car Rental requires a valid credit or debit card which will be charged at the time of your booking or upon arrival.

Fuel policy

All cars will be rented out with a full tank of gas.
Renters must return the car with a full tank of gas unless they have prepaid the fuel.
If in any case renter does not return the car with a full tank and without having prepaid the fuel, the renter will be charged for the missing fuel and an additional service fee of 5.500 ISK for refueling.

Child seats

Young children must travel in a child seat or booster while traveling by car. It is mandatory by Icelandic law. You can rent some child seats and booster during the booking process and also upon arrival.

Early return

Early returns are allowed but not refundable.

Insurance policy

  • Third-party liability

Third-party liability is equivalent to the amount stipulated by Icelandic law at each time. This also applies to the amount of individual driver liability. Third-party coverage and personal accident insurance are automatically included in your rental and in the self-risk liability amount mentioned here below. If for some reason, the renter causes damages to a third party vehicle, without causing damages to the rented vehicle, the third party liability is a total of 35.000 ISK

  • Premium Insurance package

The Premium Insurance package includes all the insurances below with 90 000 ISK self excess. It includes:

  • CDW: Collision Damage Waiver
  • SCDW: Super Collision Damage Waiver
  • GP: Gravel Protection
  • WP: Windscreen Protection
  • SAAP: Sand and Ash Protection
  • TP: Theft Protection 
  • TIP: Tire Protection 
  • Platinum Insurance package

The Platinum Insurance Package includes all the insurances below with no self excess. It includes:

  • CDW: Collision Damage Waiver
  • SCDW: Super Collision Damage Waiver
  • GP: Gravel Protection
  • WP: Windscreen Protection
  • SAAP: Sand and Ash Protection
  • TP: Theft Protection 
  • TIP: Tire Protection 
  • Collision damage waiver (CDW)

Collision damage waiver (CDW) is our standard insurance. Self excess is at 360 000 ISK. CDW is included in all prices.

  • Super collision damage waiver (SCDW)

Super Collision Damage Waiver insurance (SCDW) covers the vehicle in the same way the CDW does but lowers the self-risk from 360 000 ISK to ISK 90 000 ISK.


Damages not covered by SCDW or CDW:

  • Negligence
  • Driving while intoxicated
  • Damage to tires, headlights, wind-screen and undercarriage
  • Damages caused by nature wind
  • Damages caused by nature (sand and ash storms)
  • Damages caused by driving into water

  • Windscreen (WP)

Windscreen Protection (WP) covers the vehicle against damages to the windscreen. Self excess for broken windscreen reduced to 20 000 ISK with the subscription to WP insurance.

  • Gravel Protection (GP)

Gravel Protection (GP) covers the vehicle against damages to the bonnet, front fender, and lights caused by passing vehicles. Self excess is 90 000 ISK.

  • Theft protection (TP)

Theft protection covers the vehicle for theft and is included in all rentals.

  • Sand and ash protection (SAAP)

Sand And Ash Protection (SAAP) covers the vehicle for damages caused by volcanic ash and sandstorms. Self excess for SAAP is 90 000 ISK if purchased with SCDW but 360 000 ISK if only purchased with CDW.

  • Tire protection (TIP)

Tire Protection (TIP) covers the vehicle against having a flat tire. No self excess.

Extras available on request

You can book extras during the booking process such as GPS, wifi, extra driver option, child seat, roof box, and prepaid fuel option.  

Tachograph

All vehicles are equipped with a tachograph for the normal provision of usage of the vehicle during the rental. If a car is damaged the tachograph will be used to download data from the accident or any other occurrence during the rental.

Service fees and penalties

The handling fee for fines and other charges caused by the renter is 5.500 ISK
The penalty fee for smoking in our vehicles is 30.000 ISK
If a car is damaged and needs to be towed we will charge 400 ISK per km driven within a 250km radius from our offices. The minimum charge is 40.000 ISK

RENTAL AGREEMENT

Obligations of the Renter:

1. The Renter agrees to the provisions of this Rental Agreement and has received a copy hereof.
2. The Renter shall return the vehicle:
a. together with all parts and accessories (including tires, tools, and GPS) in the same condition as they were received by Lava Car Rental, except for standard wear and tear owing to use; the Renter is liable for the cost of replacing any missing parts or accessories according to the Lava Car Rental‘s price list.
b. on the date specified under the terms of this Agreement, unless otherwise agreed at a later time.
c. to the premises of Lava Car Rental, unless otherwise agreed;
d. with a full tank of fuel. If the vehicle is not returned with a full tank of fuel, Lava Car Rental may charge the Renter for the amount of fuel needed to fill the fuel tank as well as a service fee under the terms of the tariff of Lava Car Rental.
3. The Renter shall pay for fuel and other costs needed to operate the vehicle during the period that the Renter is responsible for the vehicle, including any new damage found. Within the meaning of this Agreement, this period does not expire until Lava Car Rental has registered the vehicle as received in his system, which registration can only be performed during the office hours of Lava Car Rental.
4. If the Renter fails to return the vehicle at the time agreed in this Agreement, or fails to declare his intention to extend the rental period, Lava Car Rental or the police may repossess the vehicle without further notice and at the cost of the Renter. Extended rental is subject to the approval of Lava Car Rental. If the Renter returns the vehicle 29 min or more after the expiry of the Agreement, Lava Car Rental may demand up to a full day‘s rental charge under the terms hereof. For each day begun thereafter, Lava Car Rental may levy charges pursuant to his tariff.
5. The vehicle shall be handled and driven carefully. Only those registered as authorized drivers on the front page of this Agreement are permitted to drive the vehicle. The Renter is liable for all damages to a third party or their property that will not be compensated for by Lava Car Rental‘s insurance company
6. The Renter may not engage in the following activities:
a. Driving on roads marked F on official maps as well as Kjalavegur road and through Kaldidalur valley, except for 4WD (four-wheel drive) vehicles which Lava Car Rental agrees are suitable for driving on such roads. In the event of a violation of the provisions of this sub-paragraph, Lava Car Rental may impose a fine to the amount of 150.000 ISK. The above provision on fines does not affect the liability of the renter to pay for damages.
b. Driving in or across rivers or any kind of watercourse. This prohibition does not apply to vehicles that Lava Car Rental agrees are suitable for such driving, but such driving is always the responsibility of the Renter, cf. insurance terms and conditions.
c. Use of the vehicle that contravenes Icelandic law and/or the provisions hereof.
d. The renter can not take the car anywhere outside of Iceland without written and signed permission from Lava Car Rental.
7. In the event of a collision or accident, the Renter shall immediately notify the appropriate police authorities as well as Lava Car Rental of the incident, and the Renter shall not leave the scene before the police have arrived. The Renter shall immediately fill out a damage report if damage occurs. If the Renter fails to report damage, he shall be fully liable for it. A replacement vehicle is at the discretion of Lava Car Rental and cannot be guaranteed.
8. If Lava Car Rental needs to collect the vehicle, or have it collected, owing to a collision or an accident, the Renter shall bear all costs thereof pursuant to the tariff of the Lava Car Rental at each time according to the lessor's pricelist.
9. The number of kilometers (km) that the vehicle is driven during the term hereof is determined by reading a normal odometer supplied with this vehicle by the manufacturer. The Renter shall notify Lava Car Rental as soon as possible if the odometer is out of order or stops functioning during the rental period.
10. The Renter agrees to pay the Lava Car Rental upon request:
a. a deposit amounting to the estimated cost of renting the vehicle plus a moderate amount towards possible costs related to refueling and fines for traffic rule violations.
b. all costs sustained by Lava Car Rental from having to bring the vehicle back to his premises owing to it being left unattended without regard to the condition of the vehicle, roads, or weather.
11. The Renter may not have repairs performed or modify the vehicle or its accessories, or permit any pledge of the vehicle as security unless having contacted Lava Car Rental and being given the permission to do so from Lava Car Rental.
12. The Renter is liable for all parking meter fines. An administration fee according to Lava Car Rental‘s price list will be charged for processing traffic fines and providing information as a result of violations of traffic law.
13. The Renter may not use the vehicle to transport passengers against payment, lend it or sublease it.

Obligations of Lava Car Rental:


14. Lava Car Rental will make every effort to deliver the vehicle at the agreed time and to ensure that it meets the requirements made upon it.
15. In the event that the vehicle malfunctions owing to wear or other reasons for which the Renter is not responsible, Lava Car Rental shall supply the Renter with another vehicle as soon as possible or ensure that a repair is completed as soon as possible, at the location specified by the Renter. The above does not affect the payment of the rent or any other charges payable by the Renter hereunder. Lava Car Rental pays no damages in cases such as provided here above, neither for accommodation nor other reasons.
16. Lava Car Rental shall acquaint the Renter with the subject matter of this Agreement, in particular the obligations undertaken by the Renter upon signature hereof.
17. Lava Car Rental shall make every effort to inform foreign Renters about Icelandic traffic rules, traffic signs, and rules regarding the prohibition of off-road driving. In addition, Lava Car Rental shall draw particular attention to the dangers posed by animals on roads.
18. If Lava Car Rental wishes to limit the use of the vehicle with regard to its equipment and/or condition, such limits shall be established in writing upon signature hereof.
19. Lava Car Rental undertakes to hold professional indemnity insurance at all times.
20. Lava Car Rental shall not be responsible for the disappearance of or damage to items that the Renter or any other party stores or transports in the vehicle.
General Provisions:
21. This Rental Agreement shall be kept in the vehicle at all times during the rental period.
22. Annexes and amendments to the terms and conditions thereof shall be made in writing.
23. Smoking is forbidden and a fine may be imposed if there are smoke fumes in the rental car. Lava Car Rental may impose an additional cleaning charge due to excessive dirt or fumes inside the rental car.
24. Lava Car Rental may debit the bank card or credit card of the Renter for the rental charge and other costs payable by the Renter hereunder, such as payments in respect of damage to the vehicle while in the possession of the Renter. The time of payment and whether it is to be made in lump sum shall be the sole discretion of Lava Car Rental. This right shall remain unaffected for 6 months following the return of the vehicle to Lava Car Rental.
25. The Renter acknowledges by their signature on this agreement and on the Rental Vehicle Condition report that they have received the vehicle and accessories in good condition.
26. Agreements concluded on the basis of the above terms and conditions, including possible claims for compensation that may be made, as applicable, shall be governed by Icelandic law. This applies both to the basis and calculation of compensation. The same applies to claims for compensation based on non-contractual liability. In the event of a dispute arising out of or in connection with this Agreement, the case shall be brought in the venue of Lava Car Rental.
27. Disputes between the parties to this Rental Agreement may be submitted to the Appellate Committee of the Consumers, Association of Iceland, and the Icelandic Travel Industry Association.


Updated on March 18th, 2021