FAQ

Experiencing the nature of Iceland can not be experienced any where else on this planet. Being a island in the northern atlantic risen from a undersea volcano thousands of years ago the landscape has flourished beautifully and we like to keep it that way. So please keep in mind a couple of pointers before you begin your trip.

Weather:
Weather in Iceland can change in a matter of few minutes, like us Icelanders always say. Don’t like the weather? Just wait 5 minutes.We recommend to all our customers to be very informed about the changes of the weather.

Highland Roads:
Highland roads are roads over the mountains and road high above sea level. Most of them are unbridged and are only accessable via 4x4. On road maps and road signs the highland roads are indicated with a F in front of the road number. We love people that are spontaneous and adventurous, but its always good to show caution when travelling in Iceland. Here are some useful links to keep you well informed and for your own safety.

visiticeland.com
road.is
icetra.is
en.vedur.is
safetravel.is

What is included in the price?

The following is included in each rental when renting a car from Lava Car Rental:

  • 24% VAT
  • Unlimited milage
  • PAI (Personal Accident Insurance)
  • Third party liability insurance
  • CDW (Collision damage waiver)

Is my car equipped with USB / Aux or Bluetooth?

All our vehicles are equipped with the above mentioned 

Do I get a refund if I return earlier?

Unfortunately, we do not refund for early returns, the price paid upon making a booking is the price paid for the time the car is reserved for in your booking. 

I want my car delivered to my Hotel, is that possible?

We do offer both pickups and drop-offs at hotels and guesthouses in Reykjavik for an additional fee, please note that when making the reservation we need the address and or the name of the hotel. 

What is your cancellation policy?

All our bookings are fully refundable if the cancelation comes 72 Hours before rental is due.

I want to have internet connection, is that possible?

On all our vehicles you can rent portable 4G Routers which have unlimited data, which spare you roaming fees on your mobile phone. Our Routers are all suplied from NOVA wich has an excellent coverage in Iceland. 

Does my car have winter tires?

All our vehicles have winter tires after 1st of November until the 1st of April.

Can I change my booking after the reservation is confirmed?

Yes you can, please send us a message here and we will modify your reservation accordingly.

If my car breaks down what do I do?

Our emergency hotline is open 24/7, if for some reason the vehicle is not operating as it should and or you had an accident call us right away to +354 7884080 and we will either supply you with a new vehicle and or locate a service representative close to you. 

What is not covered under your insurances?

The following is not covered under any circumstances by our insurances: 

  • Negligence driving 
  • Driving while intoxicated 
  • Damage to headlights, undercarriage and rooftop 
  • Damage caused by driving in to water  

Where is the office located?

Our offices are located at Iðavellir 11b, Keflavík only one left turn from highway 41. 3 minutes drive from Keflavik Airport. Here you can see our location on Google Maps.

What kind of insurances do you offer?

Collision damage waiver, personal accident insurance and third party liability is included in all our rentals but we offer extra insurances for your safety and peace of mind.

We offer the following:

  • Super collision damage waiver
  • Sand and ash protection
  • Tire protection
  • Gravel Protection

What documents do i need to show when i pick up the car?

You will need a valid drivers license and a valid credit card. If you have rented the car through a travel agency you will need to show the voucher.

Can i drive on F roads?

If you only have a 2wd car you are not allowed to drive on roads marked with F.
F roads are only for 4wd cars

Do i have to return the car full of gas?

We reccomend you returning the car with a full tank of gas. Unless you have prepaid a tank of gas which you can do upon pickup you are free to return it empty.

Do i have to leave a deposit to rent a car?

We do not hold a deposit from our customers while they have the rental car. We only need to see a valid credit card on arrival, we will only hold the imprint of the card as a guarantee. If the renter does not have a credit card we do accept 16 number debit card.

Are there any hidden fees?

No hidden fees are added to the reservation when booked, our booking engine on the website shows you a correct amount including VAT. 

What is the minimum rental period?

Our minimum rental period is 48 hours. You can rent the car for 24 hours, but we charge 48 Hours.