FAQ

The nature of Iceland is unlike anywhere else on earth. As an island in the north Atlantic, it offers a huge host of activities you can do and beautiful vistas you can see all over the island. The ecosystem of the island is very delicate, though, with roads planned carefully through rough terrain so as not to disturb nature.

Weather:

Weather in Iceland can change in a matter of minutes. We recommend that all of our customers be very informed about the weather and road conditions in Iceland, so you can have the best possible travel experience. The Icelandic Weather Service is always up to date, and the Icelandic Transport Authority is another site which is useful for all aspects of travel.

Highland Roads:

Highland Roads (also called "mountain roads") are only accessible with a good 4x4 WD car, and only in summer. During winter, these roads are closed due to poor driving conditions and visibility, and some do not open for the summer season until July.

Rental cars that are not 4x4 WD are not allowed on those roads by law, and rentals with 4x4 WD are allowed at the driver’s own risk. For up-to-the-minute information on road conditions, make a habit of checking the Icelandic Weather Service website before you get on the road.

If you are not a confident driver, especially on single-lane country roads or unpaved areas, Lava Car Rental offers an Extra Driver for 3000 ISK per rental.

What is included in the price?

The following is included in the price of each rental from Lava Car Rental:

  • 24% VAT
  • Unlimited milage
  • PAI (Personal Accident Insurance)
  • Third-party liability insurance
  • CDW (Collision damage waiver)

Where is the office located?

Our offices are located at Iðavellir 11b in Keflavík. We are only one left turn from highway 41, which is a 3-minute drive from Keflavik Airport. Here you can see our location on Google Maps.

What kind of insurance do you offer?

A collision damage waiver, personal accident insurance, and third-party liability insurance are included in all our rentals but we offer extra insurance for your safety and peace of mind.

These are as follows:

  • Super collision damage waiver
  • Sand and ash protection
  • Tire protection
  • Gravel Protection

What documents do I need to show when I pick up the car?

You will need a valid driver's license and a valid credit card. If you have rented the car through a travel agency, you will need to show the travel agency's voucher.

Can I drive on F roads?

If you only have a 2-wheel drive car, you are not allowed to drive on roads marked with F.

F roads are only for 4-wheel drive cars. On our list of available vehicles, 4-wheel drive cars are marked with "Suitable for F-Roads."

Do I have to return the car full of gas?

Yes, we ask that you return the car with a full tank of gas. However, if you have prepaid for a tank of gas, which you can do upon pickup, you are free to return it empty.

From our Terms of Service:

Renters must return the car with a full tank of gas unless they have prepaid for fuel. If, in any case, the renter does not return the car with a full tank and without having prepaid the fuel, the renter will be charged for the missing fuel and an additional service fee of ISK 5500 for refuelling.

Do I have to leave a deposit to rent a car?

We do not hold a deposit from our customers while they have the rental car.

We only need to see a valid credit card on arrival, we will only hold the imprint of the card as a guarantee. If the renter does not have a credit card, we do accept 16 number debit card.

Are there any hidden fees?

No hidden fees are added to the reservation when booked; our booking engine on the website shows you the total amount, including VAT. 

What is the minimum rental period?

Our minimum rental period is 48 hours. You can rent the car for 24 hours, but we will charge for 48 Hours.

Is my car equipped with USB / Aux or Bluetooth?

Yes. All our vehicles are equipped with the above-mentioned ports. 

Do I get a refund if I return earlier?

We do not refund for early returns. The price paid upon making a booking is the price paid for the time the car is reserved for in your booking. 

Is it possible to have my car delivered to my hotel?

Yes. We offer both pickups and drop-offs at hotels and guesthouses in Reykjavik for an additional fee. Please make sure to provide the name and/or address of the hotel when making the reservation. 

What is your cancellation policy?

All our bookings are fully refundable if the cancelation comes 72 Hours before the rental date.

Will I be connected to the internet?

You can rent portable 4G Routers which have unlimited data to avoid roaming fees on your mobile phone in all our vehicles. Our routers are all supplied from NOVA, which has excellent coverage in Iceland. 

Does my car have winter tires?

All of our vehicles have winter tires after the 1st of November until the 1st of April.

Can I change my booking after the reservation is confirmed?

Yes, you can. Please send us a message here and we will modify your reservation accordingly.

What do I do if my car breaks down?

Our emergency hotline is open 24/7. If for some reason the vehicle is not operating as it should and/or you had an accident, call us right away at +354 788-4080. We will either supply you with a new vehicle or locate a service representative close to you to help you immediately. 

What is not covered under the included insurance?

The following is not covered under any circumstances by our insurance: 

  • Negligent driving 
  • Driving while intoxicated 
  • Damage to headlights, undercarriage, and rooftop 
  • Damage caused by driving into water